Terms of Use — Smart Queues
1. Service
Smart Queues, by Dohko Technology, is a Bitrix24 application that organizes Open Channel queues by each agent's status (user custom field): whoever is not available receives no new conversations and keeps the ones they handle. It can transfer conversations between agents and fix ticket owners.
2. Activation and license
Use depends on activation by Dohko. The license is valid for the period set in the contract. Expired or paused licenses stop use until renewal; registered data is kept.
3. Access
Anyone in the Bitrix24 account can open the application to change their own status. The dashboard is restricted to Bitrix24 administrators and the people they choose; settings, to administrators.
4. Responsibilities
The customer chooses the channels and agents, is responsible for the status each agent sets and for turning off other automations that change the queue of managed channels.
5. Support
Dohko Technology: (11) 4293-0188.