Privacy Policy — Smart Queues
Dohko Technology respects its users' privacy and is committed to protecting personal data, in compliance with the Brazilian LGPD.
1. What the application reads and writes
Smart Queues reads, in the Open Channels you choose: the channel settings and queue, open conversations (CRM Open Channel activities, the owner of each conversation and system messages from the history, to know who the conversation was offered to) and the agents' names and status field. It writes: the user status field (creates it if you ask), the channel queue and distribution type, conversation transfers between agents and, if enabled, the owner of tickets left with the bot. It does not read the content of customer messages.
2. Data we store
Settings (status field, channels and agents), each channel's memory (which open conversations belong to which agent), the summary of each channel's last run, the activity log (180 days), the Bitrix24 account identifier and domain and the list of people who can see the dashboard.
3. Credentials
Bitrix24 OAuth tokens are encrypted on the server and deleted when the application is uninstalled.
4. Security
Communication with Bitrix24 uses HTTPS. Each person changes only their own status; the dashboard and settings are restricted as described in the Terms of Use.
5. Deletion
Stored data can be deleted on request through support: (11) 4293-0188. The data in your Bitrix24 remains there.